Shipping policy

Last updated: October 16, 2026

POOHÉ Shipping Policy

At POOHÉ, we strive to provide a smooth and reliable shipping experience for every order. Please review our shipping policy before placing your order.

Order Processing

Orders are processed after payment is confirmed. Please allow 2–4 business days for processing and preparation before your order ships. Processing times may be longer during promotions, presales, holidays, or periods of high order volume.

Business days do not include weekends or holidays.

Shipping Destinations

At this time, POOHÉ ships within the United States only. Additional shipping destinations may be offered in the future.

Shipping Options and Rates

Standard Shipping

  • Estimated transit time: 5–8 business days after dispatch.
  • Shipping fee: $8.95.
  • Free Standard Shipping on qualifying orders of $150 or more.

Priority Shipping

  • Estimated transit time: 3–5 business days after dispatch.
  • Shipping fee: $15.00.

Shipping rates and eligibility are displayed at checkout. Delivery estimates are not guaranteed and may vary based on the destination, carrier operations, weather, holidays, and other circumstances beyond our control.

Presale Orders

Presale items may require additional preparation time. If your order includes a presale product, please review the product listing for any specific processing or expected shipping information. Your order may ship later than an in-stock item.

Order Tracking

When tracking information is available, it will be sent to the email address provided at checkout. Please allow time for the carrier to scan and update your tracking information after dispatch.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if a package must be reshipped because of an incorrect address or a failed delivery, where permitted by law.

Delays, Lost, or Damaged Packages

Carrier delays may occur and are outside POOHÉ’s direct control. If your tracking information indicates that a package is lost, or your order arrives damaged, please contact us with your order number and any relevant photos or tracking details so we can help investigate.

Contact Us

For shipping questions or assistance with an order, please contact POOHÉ using the contact information listed on our website.

Thank you for choosing POOHÉ.

POOHÉ — Beauty • Fashion • You