Refund policy

Last updated: October 16, 2026

Returns and cancellations

POOHÉ Return, Refund & Cancellation Policy

Returns and Exchanges

At POOHÉ, we want you to be satisfied with your purchase. Please review your order carefully before completing checkout.

Due to the personal-care nature of wigs and hair extensions, returns or exchanges are not accepted on products that have been worn, installed, washed, colored, cut, altered, or otherwise used.

To request a return or exchange for an eligible unused item, contact POOHÉ with your order number and the reason for your request. Items must be in their original condition and packaging. Return authorization is required before sending an item back.

Damaged, Defective, or Incorrect Orders

Please contact us promptly if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging so we can review the issue and explain the next steps.

Nothing in this policy limits any rights you may have under applicable law.

Refunds

Approved refunds will be issued to the original payment method when applicable. Processing times may vary depending on your payment provider.

Original shipping charges and return shipping costs are not refundable unless required by law or the return is due to our error.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order. Cancellation requests are not guaranteed once an order has been processed or shipped.

Contact Us

For return, refund, exchange, or cancellation requests, please contact POOHÉ using the contact information listed on our website.